Customer Service Representative (CSR) – AVS Mountainland Animal

Community Veterinary Partners • Kingwood, WV

1d • $14 - $16 • Onsite

About The Position

AVS Mountainland Animal Hospital is seeking a compassionate, friendly, and motivated Customer Service Representative (CSR) to join our growing small animal veterinary team. As the first point of contact for our clients and patients, you will play a vital role in creating a welcoming experience while helping pets receive the care they deserve.

Requirements

• Previous customer service experience required
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to multitask in a fast-paced environment
• Basic computer and data entry skills
• Positive attitude and willingness to learn
• Compassion for animals and the people who love them

Nice To Haves

• Veterinary or medical office experience preferred but not required

Responsibilities

• Greet clients and patients with professionalism and compassion
• Answer incoming phone calls and respond to client inquiries
• Schedule wellness, sick, surgery, grooming, and boarding appointments
• Verify and update client and patient information
• Request and obtain medical records from previous veterinary hospitals
• Process payments and maintain accurate financial records
• Educate clients on preventive care, wellness services, and hospital protocols
• Assist with appointment confirmations and follow-up communications
• Maintain cleanliness and organization of the reception area
• Support the veterinary team to ensure efficient hospital operations
• Promote a positive and team-oriented work environment

Benefits

• Paid training
• Employee pet care discounts
• Opportunities for professional development
• Supportive and collaborative team environment
• The rewarding opportunity to make a difference in the lives of pets and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed