Customer Service Representative - Kansas City Metro Area

Enterprise • Kansas City, MO

4d

About The Position

Enterprise Mobility is hiring a Customer Service Representative for its Enterprise brand in the Kansas City Metro Area. The CSR provides customer service to internal and external customers through phone interactions, gaining knowledge through local training and hands-on experience. The role provides rental backup, customer service, and administrative support in home-city branches. Available branch locations are listed by ZIP code: 66047, 66603, 64055, 64063, 64014, 64118, 64068, 66203, and 66061.

This is a full-time position paying $19.00 per hour at a 40-hour work week consisting of four 10-hour shifts. Mondays and Fridays are required.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of prior customer service, retail, or administrative support experience.
• Must be able to work the scheduled hours provided.
• Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past 3 years.
• No drug- or alcohol-related conviction on driving record in the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• Must be at least 18 years old.

Nice To Haves

• Some college preferred.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, and customer information or resolution needs, including calls from customers, other branches, insurance companies, dealerships, repair shops, and vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
• Assist customers and assess their rental needs over the phone.
• Answer phones in a friendly and timely manner.
• Provide directions and general assistance.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required vehicle maintenance.
• Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off, starting with 12 days per year.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Prescription coverage.
• Employee discounts on car rentals, car purchases, and more.
• 401(k) retirement plan with company match.
• Profit sharing.
• Educational assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED