Customer Service Representative - Kansas City Metro Area

Enterprise Mobility • Shawnee, KS

6d

About The Position

Enterprise Mobility is hiring a Customer Service Representative to support the Enterprise Rent-A-Car brand in the Kansas City metro area. The representative provides customer service to internal and external customers, primarily by phone, and gains knowledge through local training and hands-on experience. The role also provides rental backup and administrative support at home-city branches. The position is full-time, pays $19.00 per hour, and follows a 40-hour work week consisting of four 10-hour shifts. Mondays and Fridays are required. Openings are available at the listed branch locations: 66047, 66603, 64055, 64063, 64014, 64118, 64068, 66203, and 66061.

Requirements

• High school diploma or GED equivalent.
• At least one year of prior customer service, retail, or administrative support experience.
• Ability to work the provided schedule, including required Monday and Friday shifts.
• Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
• No drug- or alcohol-related conviction on the driving record in the past five years.
• Authorized to work in the United States without requiring current or future work-authorization sponsorship from the company.
• At least 18 years old.

Nice To Haves

• Some college.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, and customer needs; provide information and resolve issues for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
• Assist customers and assess their rental needs over the phone while providing a high level of customer service.
• Answer phones in a friendly and timely manner.
• Provide directions and general assistance.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off, starting with 12 days per year.
• Health, dental, and vision insurance.
• Life insurance and prescription coverage.
• Employee discounts on car rentals, car purchases, and more.
• 401(k) retirement plan with company match and profit sharing.
• Educational assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED