FT Closer - Customer Service Representative

Planet Fitness • Baltimore, MD

2d • Onsite

About The Position

National Fitness Partners is hiring a full-time Customer Service Representative at its Planet Fitness club in Mondawmin, Baltimore, Maryland. The role provides customer service to members, prospective members, and guests, helping create an exceptional Judgement Free experience in a clean, sanitized, and safe club environment. The listed starting pay is $15 per hour, with hourly increases at 180 days, one year, and every six months thereafter, based on the employee’s anniversary date. The scheduled hours are Monday through Friday, 3:00 PM to 10:00 PM.

Requirements

• Customer service experience.
• Basic computer proficiency.
• Must be 18 years of age or older.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as entry-level team members.
• Competitive pay with scheduled hourly increases at 180 days, one year, and every six months after the first year, based on anniversary date.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Basic life insurance and short-term disability, 100% company paid.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed