Customer Service Rep (03592) 1117 Ga Highway #114

Domino's Franchise•Kathleen, GA

1d•Onsite

About The Position

The Customer Service Representative serves customers in person and over the phone, prepares and makes pizzas, handles cash, and helps keep the store clean and stocked. The role offers in-store training and support, and may provide opportunities for career growth within Domino’s. Work can take place during busy hours of the day and night, and may be part-time or full-time.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to differentiate between hot and cold surfaces.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and stack delivery cases weighing up to 50 pounds onto shelves up to 72 inches high.
Ability to carry supplies, including pizza sauce weighing approximately 30 pounds and pizza dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, occasionally navigate stairs or climb a ladder, bend, crouch or squat, and reach continuously.
Frequent use of hands, including forceful use of forearms and wrists when shaping pizza dough.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare food while following portion control, hygiene, and food-safety practices.
Operate store equipment and use a computer keyboard or touch screen to enter orders.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, generally on a daily basis.
Unload deliveries and move supplies using a hand truck as needed.
Perform general cleaning and other tasks such as taking out trash, washing walls, and changing prices on signs.