Seasonal Customer Service Representative - Oak Park Mall

Nordstrom•Overland Park, KS

12h•Onsite

About The Position

The Customer Service Representative delivers a friendly, seamless Nordstrom customer experience by understanding customer needs and owning interactions from beginning to end. The role resolves returns, exchanges, and customer concerns; supports order and pickup inquiries; accurately processes transactions and ticketing; and contributes to inventory accuracy. Representatives build relationships with customers and teammates, protect customer information, and promote Nordstrom Loyalty and tools, software, and services that improve the customer and employee experience. The position may also provide POS/register training to new hires. Hours vary based on business needs, including evenings and weekends.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to train and deliver POS/register training to support onboarding of new hires.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.

Responsibilities

Provide friendly service by understanding customer needs and owning interactions from start to finish.
Resolve returns and exchanges and assist with order and pickup inquiries.
Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect the security and privacy of customer information through education, compliance, and resolution of issues.
Promote Nordstrom Loyalty and tools, software, and services that enhance customer and employee experiences.
Train new hires on POS/register procedures.