Customer Service Representative 1

AC Foods•Dinuba, CA

4d•Onsite

About The Position

The Customer Service Representative supports the sales team with aging, claims, and document requests (passings, signed BOL, and invoices). This position ensures that our customers receive their invoices accurately and timely through monitoring sales orders that have shipped and working closely with the sales team. The role is essential to support organizational goals and model best practices, guided by our values of Excellence, Accountability, Transparency and Stewardship (EATS).

Requirements

Knowledge of citrus sales.
Knowledge of basic accounting such as accounts receivable and accounts payable.
Excellent customer service skills.
Excellent project management, writing and oral communication skills.
Professional verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to multi-task and adapt quickly to change.
High level of integrity and accountability with a strong sense of urgency.
Basic understanding of clerical procedures and systems such as recordkeeping and filing.
Ability to work independently as well as in a team environment.
Ability to answer, screen and direct phone calls to the appropriate department.
Ability to navigate through various customer access portals as well as company’s software system.
Positive attitude and motivated to learn new skills and tasks.

Nice To Haves

Associate degree or equivalent course of study
1+ year of office experience or related field orientation
Proficient computer skills with Microsoft 365 (Outlook, Excel, Word)
Experience with Famous Software, preferred

Responsibilities

Processes a high volume of invoices and processes statements twice a month.
Informs sales team of any discrepancies on invoicing.
Assists with problem solving accounts receivable issues (i.e. deductions, short payments, and overpayments).
Scans documents to shared file.
Supports sales team with shipping fruit samples.
Provides documentation requested by sales team or customers.
Updates and maintains a variety of spreadsheets.
Supports sales team with preparing claim packets.
Receives and checks customer complaints.
Orders office supplies for sales department.
Performs other duties as assigned.