Customer Service Representative 1

Armstrong Group • Renfrew, SC

1d • Onsite

About The Position

Customer Service Representative Serving homes and commercial businesses in Western PA, Armstrong Comfort Solutions provides a full line of heating, cooling and plumbing services. Working with all the major manufacturers, we create competitive solutions to any plumbing, heating or cooling need. We also offer creative clean air and clean water solutions for homes and businesses At Armstrong Comfort Solutions, we embrace the values of humility, hunger, teamwork, and honesty. These values are the foundation of our company culture and guide everything we do. We believe in:
Benefits of Joining Our Team:
16 total paid days off from your first year with Armstrong
Immediate access to excellent Medical/Dental/Vision benefits from day one of employment
Competitive pay, with potential for incentives
Family-friendly work shifts with various scheduling options
Job security
Comprehensive healthcare, retirement, and workplace benefits
100% paid job-related continued education and continuous on-the-job skill development
Clear career advancement opportunities within a rapidly growing company

Requirements

• Proven experience in customer service or related field
• Strong communication skills and ability to handle customer inquiries effectively
• Proficiency in computer systems and software for record-keeping and data management
• Ability to multi-task, prioritize tasks, and work in a fast-paced environment
• High school diploma or equivalent

Nice To Haves

• Knowledge of HVAC or plumbing systems

Responsibilities

• Provide exceptional customer service to clients through various communication channels
• Assist customers with inquiries, appointment scheduling, and service-related questions
• Maintain accurate customer records and ensure timely follow-up on service requests
• Coordinate with service technicians and other team members to meet customer needs
• Handle customer complaints professionally and work towards satisfactory resolutions
• Collaborate with the sales team to promote new services and products to customers

Benefits

• 16 total paid days off from your first year with Armstrong
• Immediate access to excellent Medical/Dental/Vision benefits from day one of employment
• Competitive pay, with potential for incentives
• Family-friendly work shifts with various scheduling options
• Job security
• Comprehensive healthcare, retirement, and workplace benefits
• 100% paid job-related continued education and continuous on-the-job skill development
• Clear career advancement opportunities within a rapidly growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED