Customer Service Representative 1

The City of Red Deer•Red Deer, AB

4d•Onsite

About The Position

The Customer Service Representative 1 provides quality customer service to ensure customer’s transactions are processed accurately and their inquiries are handled appropriately. The Customer Service Representative 1 will provide administrative support to deliver quality recreation and leisure services. This position monitors the security of the area to ensure the health & safety of patrons and staff is maintained.

Requirements

Completion of Grade 12 or equivalent.
Two (2) years of customer service experience with regular cash handling in a busy environment.
Personify The City’s Values and RISE Principles (Respect, Integrity, Service and Excellence).
Proficiency for computer-based systems and software (i.e. point of sale (POS) system, recreation booking software, MS Office (Word, Excel, PowerPoint, Outlook, and Publisher))
Ability to work irregular hours that meet the needs of the business is required; flexible and/or consistent scheduling may be available.
Exceptional Customer Service skills and possess the skills to thrive within a team environment
Ability to handle difficult situations and customers
Effectively manage and prioritize a high volume of tasks within a busy environment.
Demonstrated high level of verbal, written and listening skills
Must be able to stand for long periods.
Must be able to lift 25 pounds regularly.
Current Intermediate First Aid Certification

Responsibilities

Deliver high-quality, professional, and respectful customer service to the public in person, by phone, and electronically.
Serve as a knowledgeable resource for programs, services, admissions, facility bookings, special events, passes, and retail items.
Respond to customer inquiries effectively and escalate issues to supervisors as required.
Ensure compliance with all corporate and departmental policies and procedures.
Assist with facility operations support such as crowd control, room signage, facility use reporting, and information displays.
Maintain and restock customer-facing informational materials (brochures, bulletin boards, digital displays).
Support smooth front-desk operations during peak times, special events, or emergencies.
Receive, process, and track payments for admissions, registrations, facility rentals, passes, and retail sales.
Accurately process transactions using recreation and point-of-sale software.
Apply appropriate fees and charges for facility access and services.
Balance daily cash, prepare bank deposits, and reconcile discrepancies.
Maintain vending machine floats and troubleshoot related issues.
Monitor and manage inventoried items such as merchandise, tokens, and wristbands.
Ensure all financial activities comply with established procedures and reporting requirements.
Follow and support all health, safety, and emergency response policies and procedures.
Participate in safety meetings, inspections, drills, and hazard assessments.
Monitor patron behavior and address safety or security concerns, escalating serious issues as needed.
Assist with incident reporting and follow-up under supervisor direction.
Control facility access through key and fob management.
Actively contribute to the organization’s health and safety initiatives in accordance with legislation and best practices.
Provide general office support including data entry, record keeping, document processing, and mail distribution.
Track and maintain office supplies and area documentation.
Compile and input facility statistics and program usage data.
Maintain organized digital and paper filing systems.
Keep the front desk area clean, organized, and functional.
Perform other related duties as assigned.