Customer Service Representative - NorthWest
About The Position
As a Customer Service Representative, you’re the person our customers count on in the moments that matter — the calm voice, the problem‑solver, the guide who helps them navigate life’s financial ups and downs with confidence. You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier — and you’ll be empowered to do exactly that. No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You’ll bring curiosity, care, and a can‑do mindset to every conversation — solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured. If you love people, love problem‑solving, and want to make a real impact every day, this is where you’ll thrive!
Requirements
- A strong background in customer service or administration, with a genuine love for helping people
- Confidence using digital tools and the ability to guide customers through them with ease
- The ability to juggle multiple priorities while staying calm, composed, and solutions‑focused
- An understanding of financial services, compliance, or regulated environments (or the willingness to learn)
- A natural talent for problem-solving and adapting quickly to changing customer needs
- A growth mindset, a desire to build a long-term career, and the drive to deliver great outcomes every day
Responsibilities
- Helping someone get back into their online banking
- Supporting a customer through a tricky card dispute
- Giving clarity around regulatory requirements
- Solving problems on the spot
- Guiding customers to the right digital tools
- Making sure customers leave feeling heard, supported, and reassured
Benefits
- 4 weeks standard holiday
- 5 additional days of wellbeing leave
- Additional purchased leave options up to 4 weeks per year
- Banking benefits
- Insurance discounts
- Superannuation scheme
- Career growth – we promote internal capability; we have programmes that recognise star performers
- Generous parental leave – and top up government paid parental leave
- School holiday subsidy
- Environmental and community care programmes
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
