Customer Service Representative - BIL

Xplore Inc•Town of Woodstock, NB

14h•Remote

About The Position

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations. Xplore is now hiring Bilingual Customer Service Representatives. We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.

Requirements

Bilingualism (French/English) is required.
The ability to work a flexible schedule between 7:00am – 11:00pm Atlantic time.
Strong customer focus and a willingness to learn.
Self-motivated with a demonstrated ability to work independently and manage your time effectively.
Highly reliable with the ability to maintain regular attendance and punctuality.
A high level of accountability and trustworthiness.
Well-developed interpersonal and customer service skills.
Strong time management and organizational skills.
Ability to analyze and solve problems with strong attention to detail.
Ability to prioritize and multi-task while adapting in a fast-paced work environment.
Successful completion of a Criminal Background Check.

Nice To Haves

Experience in a contact center environment considered an asset.
Previous remote working experience is an asset.

Responsibilities

Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner.
Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures.
Providing general account, billing and technical support to our customers.
Processing service orders.
Maintaining accuracy of customer databases.
Assisting with reporting and administration.
Maintaining service levels and achieving business and performance goals and objectives.