Customer Service Representative M-F 8am-5pm $20-22/hr

Stanley Black & Decker, Inc.•Denver, CO

20h•Onsite

About The Position

As a DeWALT Customer Service Representative, you’ll be part of our T&O Commercial team working as an on-site employee. You’ll get to handle pricing, identify all items as a catalog number and description, verify quantity, and extend all items on customer orders. You will attract potential customers by answering product and service questions, drive incremental sales, and suggest other products and services. You will conduct customer sales and service both at the counter and via phone, service customers on product application, features, benefits, and proper handling and maintenance. You will also be responsible for making sales of services, programs, and products to customers. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Requirements

The ability to work Monday through Friday full-time with additional hours as needed to meet customer demands.
Experience reading schematics and determining parts needed for specific tool repairs
Experience in a customer-facing role within a Retail/Service environment.
A high degree of integrity and accountability.
Dependability, reliability, and the ability to work with minimal supervision
Superior customer service and salesmanship skills.
Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook.

Nice To Haves

Bilingual proficiency preferred

Responsibilities

Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
Conduct customer sales and service both at the counter and via phone.
Service customers on product application, features, benefits and proper handling and maintenance.
Make sales of services, programs and products to customers.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.