Customer Service Representative (m,f) Romanian

Personalbüro U. Herrmann

1d•Remote

About The Position

We are seeking a Customer Service Representative fluent in Romanian to serve as the main point of contact for customers and business partners. This role involves handling inquiries via telephone, researching and implementing solutions to customer issues, and providing accurate information about products, services, and account management. The ideal candidate will maintain high standards of customer service, collaborate with internal teams for issue resolution, and possess strong communication and problem-solving skills.

Requirements

Fluent/native in Romanian with strong proficiency in both written and spoken communication.
Good proficiency in English
High school diploma or equivalent qualification
Minimum of 6 months experience in customer service, hospitality, retail, or a related field
Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively
Proficiency with computers and customer service tools
Reliable high-speed internet connection and a quiet workspace (for remote work)
Eligibility to work in Greece.

Responsibilities

Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication
Research and identify effective solutions to resolve customer issues or concerns
Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management
Provide accurate and complete information using appropriate tools, systems, and procedures
Maintain a high standard of customer service and contribute to a positive customer or partner experience
Collaborate with internal teams to ensure seamless communication and issue resolution.