Customer Success Manager (d/f/m)

Luminovo • Austin, TX

1d • Hybrid

About The Position

Luminovo builds software that powers the electronics supply chain. We're bringing our European success story to North America and looking for a Customer Success Manager to own and grow a portfolio of OEM and EMS accounts across the US, Canada, and Mexico.
You'll work with customers along the entire lifecycle — onboarding, adoption, renewal, and expansion. This is a pioneer role on our North American team: you'll shape how we do customer success in this market, not just execute an existing playbook.
Hybrid from Austin, TX.

Requirements

• 2–6 years in Customer Success or Account Management in B2B SaaS, with experience owning retention and expansion targets
• Comfortable running onboarding workshops and customer trainings
• Strong commercial instinct — you spot growth opportunities and aren't afraid of renewal negotiations
• Analytical and data-driven in how you prioritize your portfolio
• Self-directed and energized by building something new — this is a ground-floor North American role
• Fluency in English is a must for this role, because you'll be working with English-speaking customers from Canada and the US.

Nice To Haves

• experience or genuine interest in electronics, manufacturing, or hardware supply chains
• Spanish 🇲🇽 and French 🇫🇷 fluency are a huge plus, so we can cater even better to francophone Canadian customers or customers from Mexico.

Responsibilities

• Own a portfolio of mid-size and enterprise accounts end-to-end: onboarding, adoption, QBRs, health scoring, and renewal
• Run interactive onboarding sessions, trainings, and workshops to drive fast time-to-value
• Drive net revenue retention through upsell, cross-sell, and contract expansion
• Monitor customer health and engagement data to catch churn risk early
• Translate customer feedback into structured insights for our product and engineering teams
• Stay close to electronics industry trends and supply chain challenges affecting your accounts
• Use AI tools and automation to work smarter — we build AI for the electronics industry and practice what we preach

Benefits

• Join the North American expansion of a well-funded European scaleup with 300+ customers
• Pioneer role — help shape how customer success works in a new market
• AI at the core of the product, not a marketing slide
• Collaborative, international team with offices in Munich, Berlin, and New York
• Travel expenses will of course be covered by us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees