d) [Talentpool]

Berlin, TX

4d•Hybrid

About The Position

Too much data, not enough insight? We get it. At KNIME, we build software that helps people clean, combine, and understand their data: fast, efficiently, and without code. And with our focus on Data Analytics & AI, we empower everyone to turn complex challenges into clear, actionable insights. You can help make that happen. We’re not just an open-source data analytics company, we’re a fast-growing, globally recognized pioneer at the intersection of data and AI. With users in every industry and an international team from 30+ nationalities as well as a thriving open community. Join our Customer Success Manager Talentpool and help us ensure our users realize lasting value from KNIME by driving adoption, measurable outcomes, and long-term success. At KNIME, CSMs may focus on enterprise, mid-market, or scaled portfolios, depending on experience and strengths. Why join the talent pool This is not a role tied to a specific opening, but a way for us to connect with experienced Customer Success Managers who could be a strong fit for future opportunities at KNIME. Whether your strength lies in working closely with strategic enterprise customers, managing a broad mid-market portfolio, or driving adoption at scale, we’d love to stay in touch. By applying, you agree that we may store your personal data (such as your name, email address, and CV) for up to 12 months for recruitment purposes at KNIME and use it to consider you for current and future opportunities. You can withdraw your consent at any time by contacting us, and we will delete your data without delay. If we see a match, we’ll reach out to start the conversation.

Requirements

Customer-focused: You care deeply about helping customers succeed and can translate product capabilities into real business outcomes.
Structured: You bring clarity and discipline to onboarding, success planning, and ongoing customer engagement.
Value-driven: You focus on measurable impact, connecting usage and adoption to tangible business results.
Relationship builder: You build trust across stakeholders, from practitioners to executive sponsors and navigate complex organizations.
Proactive: You identify risks early, act on signals, and drive momentum rather than reacting late.
Collaborative: You work closely with Account Managers, Sales Engineers, and technical teams to deliver a seamless customer experience.

Responsibilities

Onboarding & adoption: Guide customers through onboarding, enabling users and admins while accelerating time-to-value and building strong adoption foundations.
Value realization: Translate usage into measurable outcomes, align on success metrics, and ensure customers see continuous value from KNIME.
Customer engagement: Run structured check-ins and business reviews to maintain alignment, highlight progress, and define next steps.
Expansion readiness: Identify growth opportunities through usage patterns and stakeholder engagement, and partner with Account Managers to drive expansion.
Retention & renewals: Ensure predictable renewals through early risk identification, clear value communication, and structured renewal planning.
Scalable impact: Depending on your focus, manage either strategic accounts with deep engagement or a broader portfolio through structured, repeatable motions and automation.

Benefits

Purpose-driven work: Help organizations turn data into insights and make better decisions with an intuitive, open-source platform.
Impact at scale: Work with a diverse customer base, from mid-market companies to global enterprises across industries.
Autonomy and collaboration: Take ownership of your accounts while working closely with a supportive, experienced team.
Learning: Grow in an international environment with strong exposure to data analytics, AI, and customer success best practices.
Sports: Subsidized gym memberships and sport offerings in selected locations.
Flexibility: Hybrid and remote work options with flexible hours to support your work-life balance.

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