Customer Service (Call Center)
About The Position
The Customer Service Representative is responsible for all day-to-day tasks related to customer account administration within AvalonBay’s inbound call center. This includes, but is not limited to, detailed account research, payment processing, requesting charge credits and debits, and basic assistance with company websites. Associates are also responsible for resolving customer inquiries and issues. This position will be located out of our San Antonio, TX office. This is a hybrid position. Work schedule is typically four weekdays from 10:15am to 7:30pm CST and Saturdays from 11:00pm to 4:00pm CST.
Requirements
- High school diploma or GED (required)
- 1–3 years of customer service experience providing above-average service (required)
- Strong English verbal and written communication skills
- Basic math proficiency (addition, subtraction, multiplication, division)
- Strong organizational and multitasking skills
- Experience with data entry and Microsoft Excel
- Ability to navigate multiple systems simultaneously
- Minimum internet speed of 25 Mbps upload/download
- Must be hardwired (Wi-Fi is not acceptable)
Nice To Haves
- Previous hybrid work experience (preferred)
- Call center experience (preferred)
Responsibilities
- Handle inbound calls with professionalism and provide a positive resident experience
- Resolve customer inquiries related to payments and account issues
- Conduct account research and process adjustments
- Assist customers with navigating company websites
- Participate in coaching, training, and development sessions while visible on camera when working remotely
- Maintain schedule adherence and meet productivity standards
Benefits
- health, dental and vision
- 401(k) with company match
- paid vacation and holidays
- tuition reimbursement
- an employee stock purchase plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
