Call Center Customer Service Representative

TEKsystems•Southfield, MI

1d•$21 - $21•Onsite

About The Position

We are looking for a customer-focused and detail-oriented Customer Service Representative to join a high-volume call center team. This role is ideal for professionals who thrive in fast-paced environments, take pride in accuracy, and enjoy helping customers by phone. You will handle inbound calls and some follow-up calls while navigating multiple systems to provide accurate information and outstanding service.

Requirements

At least 1 year of high-volume call center experience within the last 2–3 years
Demonstrated job stability with a minimum of 1 year tenure in prior roles
Typing speed of 30 words per minute (WPM) or higher
Strong computer skills and ability to work across multiple systems
High attention to detail and commitment to accuracy
Ability to handle confidential information responsibly
Must be available 7 days a week between 5:00 AM – 10:00 PM
Expected to work 40 hours per week

Responsibilities

Handle high-volume inbound calls, with some outbound follow-up calls
Answer questions related to prior authorizations, general inquiries, and confidential information
Deliver excellent customer service with empathy, professionalism, and attention to detail
Accurately document and update customer information across multiple systems
Utilize several programs simultaneously to track interactions and update customers
Meet daily performance standards, including quality and accuracy metrics
Manage 50–100 calls per day, depending on call complexity