Call Center Customer Service Representative

Veolia Environnement SA • Teaneck Township, NJ

11h • $27

About The Position

Position Purpose:
Performs assigned tasks within established procedures in various phases of the Customer Service Operations.

Requirements

• High School Diploma/GED is required.
• Must possess the ability to multitask.
• Call center environment experience required
• Must possess good verbal and written communication skills.
• Must possess ability to sit for extended periods of time.
• Must possess oral and written communication skills, as well as auditory acuity.
• Strong problem-solving skills and ability to independently follow through on tasks and projects.
• Must pass entry level test.
• Must be able to lift up to 30 pounds.

Responsibilities

• Required to utilize multi-screen monitors in the daily processing of customer inquiries.
• Responds to customer inquiries.
• Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
• Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
• Records and processes meter readings supplied by customers.
• Maintains professional interactions with internal and external customers and/or departments.
• Operates company systems, devices and software applications.
• Performs other similar or less skilled work, as assigned.
• Assists employees of a higher classification, as assigned.

Benefits

• paid time off policies
• health, dental, vision, and life insurance
• retirement plans
• savings accounts
• tuition reimbursement
• paid volunteering

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED