Customer Service (Call Center)

AvalonBay Communities • Virginia Beach, VA

21h • Hybrid

About The Position

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term. Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. The Customer Service Representative is responsible for all day-to-day tasks related to customer account administration within AvalonBay’s inbound call center. This includes, but is not limited to, detailed account research, payment processing, requesting charge credits and debits, and basic assistance with company websites. Associates are also responsible for resolving customer inquiries and issues. This position will be located out of our Virginia Beach, VA office. This is a hybrid position. Work schedule is typically four weekdays from 11:15am to 8:30pm EST and Saturdays from 12:00pm to 5:00pm EST. AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things. AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law. Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live - and work. We are always on the lookout for new talent! Introduce yourself to our recruiters and we will reach out if there is a position that seems like a good match. It’s all here. Founded in 1993, AvalonBay has a distinct track record of serving people and growing communities in some of the best U.S. markets. If you thrive on responsibility, are passionate about setting a new standard for customers and possess strong leadership skills, you have what it takes to build a strong future here. In return, we offer compensation and benefits that are among the best in the business.

Requirements

• High school diploma or GED (required)
• 1–3 years of customer service experience providing above-average service (required)
• Strong English verbal and written communication skills
• Basic math proficiency (addition, subtraction, multiplication, division)
• Strong organizational and multitasking skills
• Experience with data entry and Microsoft Excel
• Ability to navigate multiple systems simultaneously
• Minimum internet speed of 25 Mbps upload/download
• Must be hardwired (Wi-Fi is not acceptable)

Nice To Haves

• Previous hybrid work experience (preferred)
• Call center experience (preferred)

Responsibilities

• Handle inbound calls with professionalism and provide a positive resident experience
• Resolve customer inquiries related to payments and account issues
• Conduct account research and process adjustments
• Assist customers with navigating company websites
• Participate in coaching, training, and development sessions while visible on camera when working remotely
• Maintain schedule adherence and meet productivity standards

Benefits

• Comprehensive benefits — health, dental and vision
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• An employee stock purchase plan
• Growth based on achievement and promotion from within
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!)
• A 20% discount on our incredible apartment homes
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees