Call Center Customer Service Representative

American Furniture Warehouse•Thornton, CO

7h•Onsite

About The Position

The Customer Service Representative will provide customers with fast, friendly, accurate service to provide the best experience for our customer. The Customer Service Representative will explain AFW policy and procedures, resolve any issue in relation to AFW that includes but is not limited Deliveries, Orders, Parts Ordering, Pickup, Financing, and any other issue the customer may have. The Customer Service Representative will also work with various managers and departments to help resolve customer related problems, and work with the AFW management team to prevent issues from occurring. American Furniture Warehouse is a retailer of home furnishings, operating in Colorado, Arizona, and Texas. With more than 3200 employees, we pride ourselves on our ability to offer value and service to our customers. When you join AFW you become part of a professional, customer service oriented company. AFW is seeking highly motivated, energetic, hardworking candidates to join our team.

Requirements

Professional with good communication skills and customer service experience
Identify and resolve issues and conflicts presented by customers
Proactively manage changes in dealing with each customer
Experience at working both independently and in a team-oriented, collaborative environment
Strong interpersonal skills
Strong Leadership abilities
Sales experience required (with AFW), or any other position that requires customer interaction
Experience with Storis, word, and all office programs
Experience building successful relationships
Time management and organizational skills
Ability to follow directions and work independently
Positive Attitude
Weekends, evenings, holidays required

Nice To Haves

Bilingualism

Responsibilities

Provide customers with fast, friendly, accurate service to provide the best experience for our customer
Explain AFW policy and procedures
Resolve any issue in relation to AFW that includes Deliveries, Orders, Parts Ordering, Pickup, Financing, and any other issue the customer may have
Work with various managers and departments to help resolve customer related problems
Work with the AFW management team to prevent issues from occurring
Provide the best quality service to our customers and community through team work
Understand company values of accountability, honesty and safety for our customers
Do it right the 1st time