Call Center - Customer Service Representative

Morrison Heating Cooling & Plumbing • Caseyville, IL

1d • Onsite

About The Position

Are you looking to launch or grow your career with a dynamic, innovative, and expanding company? Morrison offers the best of both worlds—a supportive, small‑business culture with the stability and growth opportunities of a larger organization. If you enjoy assisting customers, solving problems, and delivering exceptional service, this role could be a great fit. We are currently seeking motivated Customer Service Professionals to join our call center team.

Requirements

• 1+ year of call center and customer service experience
• Strong attendance and reliability
• Weekend availability
• Ability to multitask in a fast‑paced environment
• Exceptional interpersonal and rapport‑building abilities
• Strong written and verbal communication skills
• Active listening skills with the ability to confirm and clarify customer needs
• Strong time management, organizational, and decision‑making skills
• Detail‑oriented, consistent, adaptable, and accountable
• Effective problem analysis and problem‑solving skills
• Ability to build lasting relationships with customers and call center team members

Nice To Haves

• Previous telemarketing or sales experience
• Proficiency with computers and software applications (MS Word, email, CRM/CMS systems)

Responsibilities

• Assisting customers
• Solving problems
• Delivering exceptional service

Benefits

• Medical, prescription, dental, and vision insurance (100% company‑paid)
• Disability and term life insurance
• 401(k) with company match
• Ongoing training, development, and advancement opportunities
• Paid holidays
• Paid Time Off (PTO)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees