Customer Service Representative - Dispatch HVAC
About The Position
Rocket Cooling is seeking a highly organized, customer-focused Customer Service Representative (CSR) to support daily operations in the Middle Keys. This role is crucial for managing scheduling, coordinating technicians, ordering parts, and ensuring a seamless customer experience. The position operates in a fast-paced environment requiring strong attention to detail, excellent communication, and the ability to handle multiple priorities effectively. Rocket Cooling is a growing HVAC company committed to exceptional customer service through effective communication, organization, and modern technology, fostering a collaborative team environment without corporate bureaucracy.
Requirements
- Experience in HVAC, plumbing, or skilled trades office/dispatch preferred
- Strong organizational and multitasking skills
- Clear and confident communication skills
- Detail-oriented with strong follow-through
- Calm, professional, and solution-focused under pressure
- Team-oriented with a strong work ethic
- Must be located in or near Marathon, FL or committed to relocating
Nice To Haves
- Experience with ServiceTitan or similar software is a plus
- Experience with parts ordering, vendor coordination, or warranties is a strong plus
Responsibilities
- Answer inbound customer calls with professionalism and a positive attitude
- Schedule and dispatch technicians for service, maintenance, and install calls
- Monitor and adjust the schedule throughout the day for efficiency
- Order parts for service and install jobs and follow up to ensure timely delivery
- Track parts and job status to ensure nothing falls through the cracks
- Communicate with technicians to keep them informed and prepared
- Maintain accurate notes and job updates in ServiceTitan
- Assist with warranty processing and coordination when needed
- Proactively follow up with customers on scheduling, parts, and job completion
- Help create a smooth, high-quality experience from first call to job completion
Benefits
- Competitive hourly pay based on experience
- Performance-based incentives available
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off and holidays
- Supportive, team-oriented environment
- Opportunities for growth as we expand in the Keys
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
