Customer Service Representative - Digital Assets

Fidelity • Salt Lake, UT

6d

About The Position

Fidelity Digital Assets is focused on bringing emerging concepts to life in the digital asset arena and delivering solutions to customers and prospects. The Client Service Associate will work on a team providing a high-quality experience for digital asset customers, with an emphasis on customer satisfaction, technical expertise, problem resolution, and process improvement. The role works closely with the Customer Service team and broader Fidelity Digital Assets teams, including Technology and Operations, to understand customer service needs and improve the customer experience. The associate is expected to contribute collaboratively, share best practices, and help launch institutional relationship capabilities in an emerging business unit.

Requirements

• 2–3 years of customer service experience.
• Prior Fidelity Digital Assets experience required.
• Relationship-building skills across teams, business units, and national peers.
• Familiarity with financial services team support structures and tools.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work well on teams and in fast-paced, cross-collaborative environments.
• Proven ability to build and leverage internal and external resources.
• Passion for innovation.
• Ability to navigate and thrive in a dynamic, growing business.
• Flexible hours, which may include evenings and weekends.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Meet operational goals while maintaining a customer-first mentality.
• Optimize the customer experience and develop long-term relationships and partnerships.
• Execute customer requests accurately and in a timely manner.
• Drive customer and company satisfaction, quality, and efficiency.
• Deliver results quickly and efficiently using effective time management.
• Promote innovation through curiosity and a comprehensive understanding of business processes and challenges.
• Work collaboratively with Customer Service, Technology, Operations, and other Fidelity Digital Assets teams to address customer needs and opportunities.
• Share best practices and contribute to process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level