Customer Service Representative

Cubic • Fort Washington, PA

1d

About The Position

The Customer Service Representative (CSR) is the primary point of contact for customers in a call center environment. The role delivers customer service, processes transactions, resolves inquiries, and follows company policies, service standards, and performance metrics. The representative provides information about products, fare media, programs, and related services, and documents customer interactions and transactions in company systems.

Requirements

• High school diploma or equivalent.
• Strong communication, problem-solving, and interpersonal skills, including the ability to manage challenging situations professionally.
• Proficiency in computer systems and data entry.
• Availability to work extended hours, weekends, or holidays based on business needs.

Nice To Haves

• Previous customer service experience, preferably in a call center, retail, or high-volume service environment.
• Experience using CRM or call center platforms.

Responsibilities

• Respond promptly and courteously to incoming customer calls.
• Process customer transactions, including payments, refunds, and account updates accurately and professionally.
• Document customer interactions, transactions, and relevant data in the system.
• Answer customer questions, troubleshoot issues, and escalate complex cases when necessary.
• Provide clear and accurate information about products, fare media, programs, and related services.
• Follow company policies, regulatory requirements, and internal procedures, including recordkeeping requirements.
• Meet or exceed KPIs for call handling time, first-call resolution, and transaction accuracy while maintaining service quality.

Benefits

• Benefits are offered; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED