Customer Service Rep (05010) - 7353 University Parkway

Domino's Franchise•Lakewood Ranch, FL

1d•Onsite

About The Position

The Customer Service Representative (CSR) role at Domino’s involves serving customers and helping prepare and deliver high-quality pizza products in a fast-paced store environment. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time and may suit someone seeking a second job; the posting does not specify which schedule applies to this opening. The role includes customer service, order processing, food preparation, cash handling, cleaning, and stocking. Team members are expected to maintain food-safety and quality standards, communicate effectively with customers and coworkers, and perform a variety of physical tasks in store and, at times, outdoors.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the stated physical tasks, including standing, walking short distances, lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use.
Ability to talk and hear on the telephone, use near and mid-range vision for in-store tasks, perceive depth, and differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and make accurate change.
Upsell products.
Make pizzas and prepare food products.
Control food and portion usage and follow hygiene and food-safety practices.
Operate store equipment and prepare products.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete related paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Remove trash and perform other outside tasks as needed.
Change prices on signs and perform tasks such as washing walls or maintenance when required.