Customer Service Representative

Hoshizaki America • Brea, CA

21d

About The Position

Customer Service Representatives help ensure customer satisfaction and build strong relationships between the company and its customers. The role provides service by addressing inquiries, resolving issues, and managing customer orders efficiently and effectively. It requires strong communication skills, product knowledge, and a customer-centric approach.

Key performance indicators include reducing order-entry errors to fewer than two per month and meeting or exceeding the annual NPS target.

Requirements

• High school diploma or equivalent.
• At least 2 years of customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal abilities.
• Proficiency with customer relationship management (CRM) software and Microsoft Office applications.
• Ability to work in a fast-paced and sometimes high-pressure environment.
• Attention to detail and strong organizational skills.

Nice To Haves

• Knowledge of manufacturing processes and products.

Responsibilities

• Process customer orders accurately and efficiently using the company’s order management system.
• Maintain broad knowledge of company products, services, and promotions.
• Investigate and resolve customer issues or complaints, collaborating with internal teams to find solutions.
• Communicate with internal departments to ensure customer needs are met and orders are processed accurately.
• Track and monitor order status, ensuring timely delivery and addressing delays or other issues.
• Work with the Business Analyst and Accounting to confirm and process customer concessions, rebates, credits, and charge corrections.
• Create and advise disposition for items with return requests from carriers or customers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED