Customer Service Representative-Nicholasville

City National Bank of WV•Nicholasville, KY

6d•Onsite

About The Position

City National Bank is seeking a Customer Service Representative to provide exceptional service to customers at its on-site Nicholasville location. The representative serves as a first point of contact, addresses customer inquiries, resolves issues, processes banking transactions, and helps customers identify suitable banking products and services. The role also involves assisting with online and mobile banking, maintaining compliant customer records, and working with internal teams to resolve complex issues. City National Bank describes its workplace as inclusive and supportive, with training and career-growth opportunities, competitive compensation, and a comprehensive benefits package.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient computer skills and familiarity with banking software and systems.
Ability to work in a fast-paced environment and adapt to changing priorities.
Professional demeanor and ability to build rapport with customers.

Nice To Haves

College degree.
Previous customer service experience in a banking or financial institution.

Responsibilities

Promptly and effectively address customer inquiries and resolve issues.
Serve as the first point of contact for customers and represent the bank professionally and helpfully.
Identify and assess customer needs and recommend appropriate banking products and services.
Accurately and efficiently process deposits, withdrawals, and transfers.
Educate customers on self-service options and assist with online and mobile banking inquiries.
Maintain accurate customer records and documentation in compliance with banking regulations.
Collaborate with internal teams to address complex customer issues and ensure prompt resolution.