Customer Service Rep(03246) - 4620 NW 39th Ave Suite C

Domino's Franchise • Gainesville, FL

8d • Onsite

About The Position

Domino’s Customer Service Representatives help create a friendly, positive experience for customers while preparing and serving high-quality pizza. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time and can provide opportunities to advance from customer service to management and franchise ownership.

The job involves taking and processing customer orders in person and by phone, addressing concerns, handling cash, upselling, preparing food, and maintaining hygiene and food safety. Team members also operate equipment, stock ingredients, take inventory, complete paperwork, and clean the equipment and facility. The work requires communication and basic math skills, accurate and coordinated hand movements, and physical activities including pushing or pulling trays, occasional stair or ladder use, bending, crouching, and continuous reaching and hand use.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders in person and by phone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to push trays on dollies with a force of up to 7.5 pounds; trays may also be pulled.
• Ability to perform occasional stair or ladder use, bending, crouching or squatting, continuous reaching, and frequent or continuous hand-use tasks.

Responsibilities

• Demonstrate a friendly, positive attitude and strong customer service skills.
• Take orders over the phone and in person, and receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Prepare high-quality pizzas and other products.
• Maintain food and portion control, hygiene, and food safety.
• Stock ingredients from the delivery area to storage, the work area, and the walk-in cooler.
• Take inventory and complete associated paperwork.
• Operate equipment and clean equipment and the facility approximately daily.
• Follow written and verbal instructions and communicate with customers and co-workers.
• Push or pull trays on dollies; occasionally navigate stairs or climb a ladder for sign changes, wall washing, or maintenance.
• Perform bending, crouching, squatting, reaching, and continuous hand-use tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed