Customer Service Rep(03213) - 25 NW 16th Ave
Domino's Franchise•Gainesville, FL
•Onsite
About The Position
Domino’s Customer Service Representatives help create a positive, engaging experience for customers while supporting in-store pizza operations. The role includes taking and processing orders, addressing customer concerns, handling payments, promoting products, preparing food, and maintaining a clean and safe facility. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time and is presented as an opportunity to develop a career within Domino’s.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers, in person and over the phone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to push and pull trays on dollies; a stack of trays is approximately 24–30 trays and may require up to 7.5 pounds of force to push.
- Ability to infrequently navigate stairs or climb a ladder.
- Ability to bend forward at the waist, crouch or squat occasionally, and reach continuously.
- Ability to use hands continuously, including frequent use of one or both hands and forceful use of forearms and wrists when shaping pizza dough.
Responsibilities
- Demonstrate a friendly, positive attitude and provide great customer service.
- Take orders over the phone and in person, and receive and process telephone orders.
- Address customer concerns.
- Handle cash and make correct monetary change.
- Upsell products.
- Make pizzas and prepare other products.
- Maintain food and portion control, hygiene, and food safety.
- Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
- Operate equipment.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Communicate with customers and coworkers to process orders.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
