CB Customer Service Representative - Decatur, AL
About The Position
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!
Requirements
- Charged-off accounts recovery
- External collections vendor management
- Collection letter generation
- Client dispute resolution
- Charge-off and recovery management reporting
- Collector duties
Responsibilities
- Contacting charged-off accounts to attempt recovery
- Place accounts with the external collections vendor
- Send collection letters if needed
- Contact potential charge-off accounts to obtain collection in order to prevent charge-off
- Work and resolve assigned client disputes
- Prepare various charge-off and recovery management reports
- Answer and if time permits performs the duties of a Collector
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
