Customer Service Rep (Roadside Assist)
About The Position
Join a fast-paced roadside assistance team supporting commercial truck drivers during breakdowns and emergency situations. Guide customers from the initial call through service completion by coordinating repairs, documenting activity, and ensuring a positive experience during stressful situations. This is a fully on-site call center role in Renton, Washington, requiring strong communication and problem-solving skills and confidence using multiple computer systems. The role involves approximately 35 inbound and outbound calls per day. Employees complete an approximately eight-week paid training program, typically Monday through Friday from 9:30 AM to 6:00 PM, then transition to assigned schedules. Multiple shift options are available, including weekdays and weekends. Shifts are eight hours with a 30-minute lunch.
Requirements
- At least 1 year of customer service experience.
- Strong computer skills and ability to learn new systems.
- Experience multitasking in a fast-paced environment.
- Excellent communication and customer service skills.
- Strong problem-solving and critical-thinking abilities.
- Ability to remain calm and professional during high-stress situations.
- Comfortable working in a call center environment for an 8-hour shift.
Responsibilities
- Answer inbound calls from customers experiencing truck breakdowns.
- Manage cases from initial intake through resolution.
- Coordinate with service providers, dealerships, and repair facilities.
- Research truck locations using mapping tools.
- Provide status updates to customers and internal teams.
- Document case activity in Salesforce and other systems.
- Process billing and payment information.
- Troubleshoot issues and determine the best service solution.
- De-escalate customer concerns with professionalism and empathy.
- Handle approximately 35 inbound and outbound calls per day.
Benefits
- Medical insurance, if eligible.
- Dental insurance, if eligible.
- Vision insurance, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
