Customer Service Rep(06749) - 3380 Long Prarie Rd

Domino's Franchise•Flower Mound, TX

17h

About The Position

The Customer Service Representative works in a fast-paced store environment, helping the team fulfill customer orders efficiently and safely. The role involves serving customers, processing orders, preparing products, maintaining store equipment and cleanliness, and supporting other store operations. Daytime and evening shifts are available, with schedules that may range from one to five or six shifts per week. On-the-job orientation and training are provided, focusing on taking orders, labeling boxes, and making pizzas. The position offers potential advancement from customer service representative to management or franchise ownership.

Requirements

Must be at least 16 years of age.
Ability to understand and give correct written instructions.
Ability to communicate verbally with customers and coworkers, in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to work alone and with others, perform repetitive tasks, work adequately under stress, and meet strict quality-control standards.
Ability to direct activities, satisfy unhappy customers, analyze and compile data, and make judgments and decisions.
Ability to stand, walk or jog short distances, and occasionally sit to complete paperwork.
Ability to lift and carry items weighing up to 50 pounds, push loaded trays on a dolly, and occasionally climb stairs or a ladder.
Ability to bend, stoop, crouch, squat, and reach continuously or as needed for store tasks.
Ability to use hands continuously for tasks such as preparing dough, assembling boxes, handling tools, and operating equipment.
Ability to talk and listen on the telephone, use near and mid-range vision, perceive depth, and differentiate hot and cold surfaces.
Ability to work around hot surfaces and tools, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped spaces, and changing temperatures.

Responsibilities

Operate store equipment and maintain store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Prepare products, including making pizzas.
Receive and process telephone orders and take orders in person.
Complete required paperwork.
Clean equipment and the facility daily.
Communicate with customers and coworkers to process orders.
Make accurate monetary change.
Unload and stock deliveries, including carrying and shelving supplies.
Support store operations while meeting quality-control standards and assisting unhappy customers.