Customer Service Rep, Long term care

Lincare • COLUMBUS, IN

9d

About The Position

This employee takes calls from Long Term Care customers, enters orders, and dispatches them to the appropriate service center. The role also involves responding to customer questions and issues, following up on deliveries, maintaining customer records, and assisting with employee training.

Requirements

• High school diploma or GED, related experience and/or training, or an equivalent combination of education and experience.
• Computer literacy is necessary.

Responsibilities

• Log all incoming calls.
• Add new residents to the existing Long Term Care customer database as necessary.
• Follow up on delivery of requested items.
• Answer questions and troubleshoot customer issues.
• Dispatch after hours when scheduled.
• Read and analyze documents such as customer orders.
• Communicate effectively with co-workers and customers.
• Help train employees.
• Apply common-sense understanding to carry out oral and written instructions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED