Customer Service Rep, Long term care

Lincare • Columbus, IN

9d

About The Position

The Customer Service Rep takes calls from Long Term Care customers, enters orders, and dispatches them to the appropriate service center. The role also includes following up on requested deliveries, answering questions, troubleshooting customer issues, and providing after-hours dispatching when scheduled.

Requirements

• Read and analyze documents such as customer orders.
• Effectively communicate with co-workers and customers.
• Apply common-sense understanding to carry out oral and written instructions.
• High school diploma or general education degree (GED), related experience and/or training, or an equivalent combination of education and experience.
• Computer literacy is necessary.

Responsibilities

• Log all incoming calls.
• Add new residents to the existing Long Term Care customer database as necessary.
• Follow up on delivery of requested items.
• Answer questions and troubleshoot customer issues.
• Provide after-hours dispatching when scheduled.
• Help with the training of employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED