Customer Service Representative

Arrow Exterminators•Cartersville, GA

About The Position

Arrow Exterminators is seeking a full-time Customer Service Representative to provide service support and administration to internal and external Service Center customers. The role is paid hourly, based on experience, and is the first point of contact for customers. The representative identifies issues and finds solutions, schedules services, takes payments, updates customer files, and makes outbound calls to help ensure technicians are fully scheduled and accounts are paid. The position works in a team environment focused on meeting monthly Service Center goals. Arrow Exterminators is a family-owned pest and termite control company founded in 1964 and headquartered in Atlanta. It serves 16 states and emphasizes a welcoming, family-oriented culture and customer service. The company is an Equal Opportunity Employer, participates in service initiatives for veterans and active-duty U.S. military members, and conducts pre-employment drug screens and background checks.

Requirements

Working knowledge of Microsoft Office Suite.
High school diploma or equivalent.
Professional appearance.
Ability to work a minimum 40-hour workweek.
Willingness to work minimal overtime as needed.
Computer skills, problem-solving ability, and commitment to creating a positive experience in every interaction.

Responsibilities

Serve as the first point of contact for internal and external customers.
Handle incoming calls, identify customer problems, and find solutions.
Assist customers with scheduling services, making payments, and updating customer files.
Make outbound calls to help ensure technicians are fully scheduled and customer accounts are paid.
Work with the team to meet monthly Service Center goals.