Customer Service Representative - Entry Level

THE GEM Inc. • Richmond, VA

1d • $38,000 - $56,000

About The Position

We're looking for a Customer Service Representative to join our innovative event marketing agency and help create unforgettable experiences for our clients and event attendees. As a Customer Service Representative, you'll serve as the primary point of contact for clients and guests, ensuring every interaction is professional, helpful, and memorable. This is an exciting opportunity for someone with strong communication skills, a positive attitude, and a passion for customer satisfaction to build a rewarding career in the event marketing industry.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Outstanding problem-solving and conflict-resolution skills.
• The ability to multitask and remain organized in a fast-paced environment.
• A positive attitude with a genuine passion for helping others.
• Strong attention to detail and commitment to providing exceptional customer experiences.

Nice To Haves

• Previous customer service, hospitality, retail, event, or client support experience is a plus but not required.

Responsibilities

• Serve as the main point of contact for client and attendee inquiries via phone, email, and online communication channels.
• Deliver outstanding customer service by providing accurate information and timely support.
• Build lasting relationships with clients by understanding their needs and exceeding expectations.
• Assist event attendees with registration, event schedules, venue details, and general event information.
• Resolve customer concerns quickly and professionally to ensure a positive experience.
• Collaborate with event coordinators, marketing teams, and internal departments to ensure seamless event execution.
• Communicate event updates, schedule changes, and important announcements to clients and attendees.
• Maintain accurate records of customer interactions and follow up when needed.
• Represent our company with professionalism, enthusiasm, and a customer-first mindset.

Benefits

• Competitive pay and performance-based growth opportunities.
• Career advancement within a rapidly growing event marketing company.
• Comprehensive training and ongoing professional development.
• A collaborative, supportive, and energetic team culture.
• The opportunity to work on exciting live events, promotional campaigns, and community experiences.
• Gain valuable experience in customer service, client relations, event marketing, and brand promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed