Event Customer Service Representative - Entry-Level

GEM • Norfolk, VA

2d • Onsite

About The Position

We're seeking an enthusiastic and customer-focused Event Customer Service Representative to join our team and support live events, promotional campaigns, and community outreach initiatives. In this entry-level role, you'll represent our clients at events, engage with attendees, provide information about campaigns and initiatives, and help create positive experiences through professional face-to-face interactions. This position is ideal for individuals who enjoy working with people and want to gain experience in customer service, event marketing, community outreach, fundraising, communications, and brand representation. No previous experience is required—paid training and professional development are provided.

Requirements

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, outgoing personality with a customer-focused mindset.
• Comfortable interacting with people in a fast-paced event environment.
• Positive attitude and willingness to learn.
• Dependable, organized, and team-oriented.
• Flexible availability, including some evenings and weekends.
• No prior experience required—paid training provided.

Nice To Haves

• Experience in customer service, retail, hospitality, food service, sales, promotions, fundraising, or events.
• Interest in marketing, communications, nonprofit organizations, or community engagement.
• Strong problem-solving and relationship-building skills.

Responsibilities

• Represent client organizations at live events, promotional campaigns, and community outreach initiatives.
• Welcome and engage with event attendees in a friendly and professional manner.
• Provide information about client campaigns, products, services, and nonprofit initiatives.
• Answer questions and assist attendees with a positive customer service approach.
• Build strong relationships with customers, supporters, and community members.
• Create memorable event experiences through excellent communication and engagement.
• Support event activities, promotional efforts, and campaign goals.
• Distribute marketing materials and share key campaign messaging.
• Collaborate with team members to deliver successful event experiences.
• Maintain a professional appearance and represent clients with enthusiasm and integrity.

Benefits

• Paid training and hands-on professional development.
• Competitive compensation with performance-based incentives.
• Career advancement opportunities into leadership and management roles.
• A supportive and energetic team environment.
• Experience in customer service, event marketing, fundraising, and community engagement.
• The opportunity to represent meaningful campaigns and make a positive impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED