Arizona Remote Customer Service Representative
Nexa•Queen Creek, AZ
•$16 - $16•Remote
About The Position
Nexa is seeking resilient, compassionate, and professional individuals to join their fast-paced, high volume call center team. This is a "call after call" environment that requires focus, speed, and precision, suitable for professionals who thrive under pressure. The company operates as a vital communication hub for a diverse range of companies, serving callers 24/7. Currently, Nexa is only hiring Full Time remote residents in Arizona.
Requirements
- Must be a Full Time remote resident in Arizona.
- Windows 11 or higher (Chromebooks, Apple/Mac products, and tablets are not compatible).
- A wired (Ethernet) internet connection (Wi-Fi is prohibited).
- A professional grade wired headset with microphone.
- A minimum screen resolution of 1600x900.
- Ability to type at least 30 WPM.
- Must provide own equipment meeting specifications during the new hire period.
- Detail-oriented.
- Comfortable with technology.
- Ability to deliver high-quality service under pressure.
Nice To Haves
- Two monitors are highly preferred.
Responsibilities
- Manage inbound calls for various clients.
- Switch between different protocols, data entry requirements, and specific scripting for each client.
- Deliver an empathetic, polite, and professional demeanor on every call.
- Maintain excellent grammar and clear, articulate spoken English.
- Meet Key Performance Indicators (KPIs) including schedule adherence, average wrap time, and quality assurance (QA) scores.
Benefits
- $16 per hour
- Medical, Dental and Vision Insurance
- 401k retirement plan with company matching
- ESOP (Employee Stock Ownership Plan)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
