Customer Service Representative

Copart • Denver South, CO

1d

About The Position

Copart, Inc. is a technology leader and global online vehicle auction platform with more than 200 facilities and over 750,000 buyers in more than 190 countries. The Customer Service Representative provides exceptional service to Copart’s internal and external customers and helps create a distinctive customer experience through knowledge of Copart practices. The primary function is to obtain the release of vehicles located at body shops, residences, and other locations. The role also provides office support as needed and may expand to include chat and email support. The CSR is often customers’ first interaction with Copart.

Requirements

• High school diploma.
• Excellent customer service skills and attitude.
• Excellent written and verbal communication skills.
• Proficiency with office equipment.
• Attention to detail.
• Problem-solving skills.
• Computer proficiency, including Microsoft Suite.
• Typing speed of 45 WPM.
• Professional appearance.
• Ability to multitask in a fast-paced environment.
• Occasional overtime as needed.

Nice To Haves

• One year of office support experience in a customer service role is preferred.
• Bilingual skills are a plus.

Responsibilities

• Obtain the release of vehicles located at body shops, residences, and other locations.
• Answer and place calls professionally, with performance measured by knowledge, professionalism, and timely follow-up calls.
• Resolve customer issues by using company resources to gather information and offer solutions.
• Understand customer needs and provide solutions and support.
• Provide other office support functions as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program at no cost to the employee
• Vacation and sick pay
• Paid company holidays
• Life and AD&D insurance
• Employee discounts
• Other employee benefits

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED