Customer Service Representative | Orthopaedics | Full-time | Days

UF Health • Saint Johns, SC

6d

About The Position

The Customer Service Representative provides exemplary customer service in an orthopaedics medical office. The role greets and assists patients and visitors, answers high-volume phone calls, schedules patient appointments, and supports daily front-desk operations. It also involves collecting patient balances at check-in and check-out and staying up to date on insurance plans.

Requirements

• High school diploma or equivalent.
• 0–1 year of medical practice clerical experience.

Nice To Haves

• 1 year of clerical experience in a health care setting.

Responsibilities

• Answer high-volume phone calls and use customer service principles and techniques when responding to patient inquiries.
• Gather complete and accurate patient demographic and financial information.
• Verify or identify insurance plans and obtain benefit information.
• Interact with patients and insurance companies by phone, including managing referrals and authorizations.
• Accurately record patient payments for balances during check-in or check-out.
• Schedule patient appointments accurately and use appropriate scheduling techniques to maximize appointment availability.
• Communicate clearly and concisely with physicians and staff about patient-related issues.
• Ensure patient information is accurate, current, and complete in the electronic medical record program.
• Help maintain liaisons with other organizations and offices to exchange information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED