Customer Service Representative (CSR) - PartiTime Temporary

ARK Products • Columbia, SC

16d • Onsite

About The Position

ARK Products is a small family company in Columbia, SC that makes sensory tools for individuals who have special needs. We’re looking for an experienced customer service professional to join our team in a part-time, temporary role and handle all incoming customer service inquiries.

Requirements

• Customer service experience is required.
• Comfortable handling a high volume of inquiries.
• Able to empathize with people in a genuine way that lets them know you care.
• Able to handle frustrated customers without taking it personally.
• Like solving problems and coming up with creative solutions.
• Strong writing skills and attention to detail.
• Good work ethic; take initiative and ownership to see things through to completion.
• Flexible and able to handle surprises.
• Excellent communicator and multitasker.
• Reliable, self-sufficient, and comfortable working independently.
• Work with a sense of urgency and know how to hustle.
• Eager to learn and always looking for ways to make improvements.

Responsibilities

• Answering the phone, answering email tickets, monitoring live chat, and responding to comments and messages on social media.
• Prioritize requests as they come in and go above and beyond to help resolve any issue.
• Work one-on-one with customers via multiple channels (phone, email).
• Process phone orders and mail-in orders.
• Assist customers at any stage of the order process they may need help with, from choosing the right products to placing, editing, or expediting an order to returns, warranties, and delivery issues.
• Troubleshoot issues reported by customers and offer solutions.
• Keep an eye out for valuable customer insights and share them with the rest of the team.
• Master the products, learning all of their features and functions and when to recommend each one.
• Light office support – greet visitors, make sure the reception area is tidy and well stocked, run errands, mail catalogs, write thank-you cards, etc.
• Special projects as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed