Customer Service Rep(09197) - 2278 Washington Road

Domino's Franchise • Washington, IL

17h

About The Position

The Customer Service Representative supports customer-focused operations at 2278 Washington Road in Washington, United States. The role involves answering incoming calls and taking orders, processing cash and credit card transactions, addressing customer inquiries and resolving issues, and preparing items to company standards and customer specifications. The representative helps maintain a clean, organized, welcoming work environment and collaborates with team members to ensure smooth operations, particularly during peak periods. The position requires multitasking, supporting operational and cleaning tasks, standing for extended periods, and regularly lifting items up to 25 pounds. Previous customer service experience is preferred but not required; candidates must pass a pre-employment drug test and criminal background check.

Requirements

• Excellent communication skills, including clear articulation and active listening.
• Strong interpersonal and empathetic skills, a friendly and professional demeanor, and a positive attitude.
• Ability to follow directions, adhere to company procedures, and maintain organizational standards.
• Basic math skills for cash handling, order processing, and transaction management.
• Ability to multitask and work efficiently in a fast-paced environment.
• Collaborative team-player mentality and willingness to support colleagues.
• Ability to stand for extended periods and regularly lift up to 25 pounds.
• Problem-solving and conflict-resolution skills, with patience and resilience.
• Strong organizational and time-management skills and attention to detail.
• Flexibility to work various shifts, including weekends and holidays as needed.
• Reliability, punctuality, and commitment to service and cleanliness standards.
• Ability to work independently and as part of a team.
• Ability to pass a pre-employment drug test and criminal background check.

Nice To Haves

• Previous customer service experience is preferred but not required.

Responsibilities

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a professional, friendly demeanor.
• Process cash and credit card transactions accurately.
• Address customer inquiries, resolve issues promptly, and strive to exceed customer expectations.
• Prepare items according to company standards and customer specifications.
• Maintain a clean, organized, and welcoming work environment.
• Collaborate with team members to support smooth operations during peak periods and assist colleagues as needed.
• Multitask while prioritizing customer needs and maintaining service standards.
• Handle and lift items weighing up to 25 pounds as part of daily operations.
• Assist with operational and cleaning tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed