Assistant Manager(09197) - 2278 Washington Road

Domino's Franchise•Washinton, IL

21h•Onsite

About The Position

The Assistant Manager partners with the Store Manager to drive operational excellence, foster a positive team culture, and deliver exceptional customer experiences. This role oversees daily store operations and supports team members through leadership, coaching, and development. The Assistant Manager manages a shift team of 3 to 30 people and helps ensure efficient workflows, high standards, and strong store performance. The role includes customer service and order processing, cash handling and point-of-sale operations, inventory and cost control, staff scheduling, and maintaining a clean, organized, and safe work environment. The Assistant Manager collaborates with the Store Manager to implement company policies and initiatives, monitors performance, and makes sound decisions in a fast-paced environment. The position may involve working various shifts, including evenings, weekends, and holidays, and requires standing for extended periods and regularly lifting up to 25 pounds.

Requirements

Experience leading a team; during a shift, the Assistant Manager will manage a staff of 3 to 30 people.
Proven experience in restaurant, food service, or retail management, with demonstrated success in a supervisory or assistant management role.
Strong leadership skills and the ability to inspire, motivate, and guide diverse team members.
Excellent customer service skills and a friendly, professional, empathetic demeanor.
Proficiency in cash handling, financial management, and basic accounting principles.
Competency with point-of-sale systems and basic computer applications.
Strong analytical and problem-solving skills and the ability to make quick, sound decisions.
Excellent verbal and written communication skills.
Exceptional organizational and time-management abilities, with strong attention to detail.
Ability to work efficiently in a fast-paced environment while managing multiple priorities.
Ability to lift up to 25 pounds regularly and stand for extended periods.
Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Knowledge of inventory management, cost control, and budget awareness.
Experience with staff scheduling, conflict resolution, and performance management.
Familiarity with health, safety, and compliance standards in food service operations.
High school diploma or equivalent.
Ability to work collaboratively with colleagues at all levels and demonstrate inclusive leadership.
Clean driving record and ability to pass a Motor Vehicle Record check.
Access to a reliable, insured vehicle and a valid driver's license.
At least 18 years old.

Nice To Haves

Additional management training or certification.
The ability to answer phones and make pizza; training is provided.

Responsibilities

Oversee and manage daily store operations, efficient workflows, and adherence to company standards.
Lead, motivate, mentor, and develop team members through coaching and constructive feedback.
Deliver exceptional customer service, address inquiries, resolve concerns, and promote customer satisfaction.
Manage cash handling, financial transactions, and point-of-sale operations accurately and transparently.
Maintain a clean, organized, and safe work environment in compliance with health and safety regulations.
Process customer orders promptly and accurately and manage phone communications.
Collaborate with the Store Manager to implement company policies, procedures, and strategic initiatives.
Analyze inventory levels, manage stock control, and contribute to cost optimization.
Develop and manage staff schedules to meet business needs while considering team member availability and preferences.
Make sound decisions in high-pressure situations while remaining calm and focused.
Foster an inclusive, collaborative, and positive work culture and celebrate team achievements.
Monitor performance metrics and provide analytical insights to support continuous improvement.
Model punctuality, a positive attitude, and high standards for customers and coworkers.