Customer Service Rep(04629) - 607 Reisterstown Road

Domino's Franchise•Baltimore, MD

About The Position

Domino’s Customer Service Representatives provide friendly customer service and support in-store pizza operations. The role includes taking and processing orders by phone and in person, addressing customer concerns, handling cash, upselling, preparing food, and maintaining food quality, portion control, hygiene, and safety. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, and the posting describes opportunities to develop a career with Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers, including by telephone, to process orders.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
Ability to operate a computer keyboard or touch screen for order entry.
Ability to direct activities, perform repetitive tasks, and work alone or with others.
Ability to work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift deliveries weighing up to 50 pounds and stack cases on shelves up to 72 inches high.
Ability to carry items including cans weighing 3 pounds, 7 ounces, pizza sauce weighing 30 pounds, and pizza dough trays weighing approximately 12 pounds each.
Ability to push and pull trays on dollies, with pushing force up to 7.5 pounds.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend forward, crouch or squat occasionally, and reach continuously.
Continuous use of hands and essential eye-hand coordination; shaping pizza dough requires frequent, forceful use of forearms and wrists.
Ability to talk and hear on the telephone; near and mid-range vision and depth perception for in-store tasks; ability to distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make high-quality Domino’s pizzas and prepare food products.
Maintain food and portion control, hygiene, and food safety.
Perform general cleaning duties and clean equipment and the facility approximately daily.
Operate equipment and stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Communicate with customers and co-workers to process orders.
Use a computer keyboard or touch screen to enter orders.
Unload and move ingredient and supply deliveries, and stock shelves.
Perform other outside tasks, including removing trash.