Customer Service Representative

UNITED ROTARY BRUSH CORPORATION•Mankato, MN

16d•$26 - $31•Onsite

About The Position

Kinperium-Hiniker LLC (Hiniker) is a Minnesota based manufacturer with roots in the agricultural equipment industry since 1970. They are known for sturdy cultivators, efficient shredders, and niche equipment. In 1995, Hiniker expanded into snow removal equipment and in 2024, acquired Daniels Plows. They are currently seeking a Customer Service Representative with strong experience in manufacturing environments for an in-office role in Mankato, MN. This position is crucial for achieving customer acquisition and revenue growth objectives. The role involves handling numerous calls daily, working with dealers, following up on orders, and supporting the sales team. Responsibilities include liaising between planning, sales, and customers for shipment scheduling, understanding shipping requirements, and providing freight quotes. Success requires a "customer first" attitude, a willingness to learn, and positive team contribution.

Requirements

Strong customer orientation with prompt, professional verbal and written etiquette with a pleasant and friendly attitude.
Ensure high levels of customer satisfaction by providing excellent service.
Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
Work cooperatively alongside colleagues while maintaining competency as an independent worker.
Display efficient prioritization, quick decision-making, and impeccable time management expertise
Easily adapts to changing business needs, conditions, and work responsibilities.
Comfortable problem solving while also creating an enjoyable experience for our customers.
Promotes cooperation and commitment within a team to achieve goals and deliverables.
Interest or skills relating to agriculture or the work truck industry.
Proficient the Microsoft Office Suite or related software.
Proficient with or the ability to quickly learn business management software.
High School Diploma, GED or equivalent work experience.
3+ years of sales or customer service strongly preferred

Nice To Haves

Associate’s degree in business-preferred

Responsibilities

Understanding of product offering, applications and sales programs.
Inputting and following up on customer orders.
Keeps track of customer correspondence.
Update customer data within ERP system as needed.
Quoting products for sales team or dealers.
Route qualified opportunities to the appropriate sales team member for further development and closure.
Schedule shipments of orders and provide freight quotes using a variety of carriers while understanding shipping requirements and providing dimensions/weights as requested.
Ability to troubleshoot issues with products by utilizing parts, service, and operator’s manuals.
Work with other departments to find solutions to customer inquiries.
Escalating queries and concerns, when necessary.