Customer Service Representative

Community Choice Financial Family of Brands•Chandler, AZ

1d•Onsite

About The Position

The Customer Service Representative (CSR) helps customers access financial solutions and creates a positive in-store experience. The role builds relationships with a diverse customer base and accurately processes transactions such as check cashing, money transfers, and customer payments. It is an entry-level position with hands-on training, coaching, and development, and opportunities for career advancement. The position is based in person at the Chandler, Arizona store and requires a full-time schedule of at least 40 hours per week, including weekends. The hourly wage is $18.25. Some duties may take place outside the office, including vehicle appraisals, store errands, and external marketing. The company may revise duties and requirements, and some benefits and scheduling details are subject to change.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Ability to meet physical demands, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Successful completion of a background check, conducted and considered in accordance with applicable law.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Build lasting customer relationships that encourage repeat business.
Review, validate, and process customer transactions accurately.
Offer personalized financial services to support customer success.
Enter and maintain customer information accurately in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Support customer account management and collections by accepting payments and managing customer appointments.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events.
Maintain store appearance and cleanliness standards.
Follow store security protocols and perform opening and closing procedures, including managing the vault and cash drawer as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain regular in-person attendance on a full-time schedule of at least 40 hours per week, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's brands.
Key Holder Program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing over time.