Customer Service Representative

Ryder•Garden City, KS

14d

About The Position

Ryder is hiring a Customer Service Representative I for its Supply Chain Solutions division in Garden City, Georgia. The role works cross-functionally with Sales, Marketing, Operations, and Asset Management, using strong customer communication skills. It handles inbound sales calls, supports appropriate inventory levels, provides information to customers, resolves complaints, and answers questions. The position is hourly and non-exempt, with weekly pay of $20.00–$22.00 based on experience. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. The role is described as DOT regulated: No. Ryder describes a culture of respect, collaboration, innovation, and safety, with opportunities to grow and make an impact. Full-time benefits include health and welfare coverage, paid time off, and a 401(k) retirement savings plan. The posting also lists medical, dental, and vision benefits beginning after 30 days; a company-matched 401(k); discounted employee stock purchase options; employee discounts; paid major holidays; and up to 12 weeks of paid maternity leave.

Requirements

High school diploma or GED.
At least one year of experience in sales and/or customer service.
Strong verbal and written communication skills.
Ability to communicate verbally and in writing to achieve the desired effect.
Goal-oriented, results-driven, assertive, and able to deal with ambiguity.
High degree of initiative.
High energy and self-motivation; ability to work in a self-directed manner.
Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
Ability to focus on multiple projects and activities simultaneously.
Flexibility and drive to excel in a fast-paced environment.
Ability to create and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
Demonstrated customer service skills.

Responsibilities

Ensure customer concerns, issues, and disputes are resolved to the customers’ expectations.
Follow customer communication protocols.
Handle rental sales and the sales process for inbound calls and outbound solicitation to increase leads and attract new customers.
Coordinate with Maintenance and Asset Management to maintain rental truck inventory levels and meet customer demand.
Manage workflow through effective scheduling and planning to enhance productivity.
Generate purchase and repair orders and maintain files.
Contribute to cost containment through parts inventory planning and warranty management.
Comply with company policies and those of local, state, federal, and other regulatory agencies.
Perform other duties as assigned.