Customer Service Representative
About The Position
Hall’s Culligan is seeking a Customer Service Representative (CSR) to help ensure customers receive a positive experience. The role responds to customer inquiries, provides solutions, maintains customer satisfaction, and requires strong product and service knowledge, issue-resolution skills, and effective time management. The CSR works in an office at the dealership, using computers and multi-line phones. The position primarily follows a Monday–Friday, 8 a.m.–5 p.m. schedule, though some evenings and weekends may be required as business needs require. The role involves extended periods of sitting and regular computer and phone use.
Requirements
- At least 2 years of experience in a call center environment.
- Excellent verbal and written communication skills.
- Excellent organizational and multitasking skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm under pressure and handle challenging situations professionally.
- Competency using computers and/or tablets, with above-average computer application skills.
- Ability to quickly learn and adapt to new technologies and software systems.
- Typing speed of at least 40 words per minute, including accurate touch typing with ten-key.
- Empathy, resilience, adaptability, a positive attitude, commitment to teamwork, and effective problem-solving skills.
Nice To Haves
- Previous experience in a customer service role.
- Bilingual in Spanish.
Responsibilities
- Respond promptly to customer inquiries by phone, text, and email, with a focus on providing an outstanding customer experience.
- Address customer concerns accurately, troubleshoot problems, and provide accurate information.
- Handle routine inquiries and complex issues professionally.
- Develop and maintain knowledge of products and services to assist customers and address their needs.
- Recommend products and services and educate customers.
- Identify, troubleshoot, and resolve customer problems.
- Collaborate with other departments to address customer concerns and provide solutions.
- Manage and prioritize tasks to meet individual and team performance goals.
- Meet deadlines and response times while maintaining quality in work and customer interactions.
- Accurately document customer interactions and transactions in customer service software.
- Keep the workspace clean, organized, and free of clutter and tripping hazards.
- Follow confidentiality protocols to protect customer information and comply with incident-reporting procedures.
Benefits
- Paid time off (PTO) with a generous accrual rate.
- Full benefits package, including a 401(k) with company match, following the introductory period.
- Career advancement opportunities.
- Opportunity to use Culligan equipment at home free of charge.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
