Customer Service Representative

U-Haul•Cottondale, AL

13d•Onsite

About The Position

U-Haul is hiring a friendly, motivated Customer Service Representative to provide customer assistance and help maintain equipment at its Cottondale, Alabama location. As part of a supportive team, the representative serves as a face of U-Haul, helps customers with their journeys, and uses current technology to dispatch and return equipment. On-the-job education is provided, including ongoing training through U-Haul University. The posting advertises paid hands-on working interviews, a $100 hiring bonus, and a $300 cash bonus upon completion of the Equipment Inspection and Verification certification program. The work may involve moderate risks or discomforts, including working around moving parts or machines and exposure to fumes or irritant chemicals. Protective clothing or gear, such as masks, goggles, gloves, or shields, may be required. The role requires some physical exertion, including remaining stationary for extended periods, moving indoors and outdoors, reaching objects at varying heights, and moving equipment weighing at least 50 pounds, assisted or unassisted. Applicants must be legally authorized to work in the United States without employer sponsorship. U-Haul states that it will not hire or re-hire nicotine product users in Alabama and other listed states. U-Haul is an equal opportunity employer and offers accommodations for applicants participating in the selection process.

Requirements

Valid driver's license and ability to maintain a good driving record.
High school diploma or equivalent.
Legally authorized to work in the United States without requiring employer sponsorship.
Ability to move equipment weighing at least 50 pounds, assisted or unassisted.

Responsibilities

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot, including checking fluid levels.
Answer customer questions and explain products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane; certification is offered through U-Haul after employment.
Drive a forklift; certification is offered through U-Haul after employment.
Participate in ongoing education through U-Haul University.
Perform other duties as assigned.

Benefits

$100 hiring bonus.
$300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at retail stores.
Career stability and opportunities for advancement.
Mindset App reimbursement.
Gym reimbursement program.
Health insurance and prescription plans, if eligible.
Paid holidays, vacation, and sick days, if eligible.
Life insurance.
MetLaw legal program.
MetLife auto and home insurance.
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
24-hour physician available for kids.
Dental and vision plans.
Business travel insurance.
You Matter EAP.
LifeLock Identity Theft Protection.
Critical Illness/Group Accident Insurance.
Dave Ramsey’s SmartDollar Program.
On-the-job education.