Logistics Customer Service (2ND SHIFT)

Aston Carter • Newark, NJ

9d • $28 - $30 • Onsite

About The Position

The Customer Service Representative resolves customer inquiries and shipment-related issues while serving as a liaison among customer service, operations, and other internal teams. The role manages shipment holds, troubleshoots processing issues, and works to resolve customer concerns promptly. It also supports process improvements, promotes collaboration, and helps ensure consistent adherence to policies and procedures across distribution centers.

This is a contract position based onsite at a distribution center in Newark, New Jersey. The schedule is Monday through Friday, 2:00 p.m. to 10:00 p.m. The position supports high-volume eCommerce operations in a fast-paced environment, coordinating with operations staff and customer service teams in operational and office areas. The stated pay range is $28.00–$30.00 per hour. The posting says the anticipated start date is next week and the anticipated application deadline is November 12, 2026.

Requirements

• 24 years of related work experience in customer service or a similar role (as stated in the posting).
• High school diploma or equivalent.
• Strong customer service and conflict resolution abilities.
• Proficiency with MS Office Suite, including Outlook, Word, and Excel.

Nice To Haves

• Experience working with shipment holds, damages, and returns in a distribution or logistics environment.
• Experience working with cross-functional teams such as Operations, Customer Service, and Loss Prevention.
• Experience using CRM tools and customer service platforms to manage and resolve issues.

Responsibilities

• Resolve customer inquiries and issues, including shipment holds, processing issues, and other holds-related matters.
• Act as a liaison between the Customer Service Department and internal and external customers, providing support, troubleshooting, research, and issue resolution.
• Achieve high service levels through effective client communication, implementation of solutions, and thorough follow-up.
• Promote and contribute to a collaborative team environment within customer service and operations.
• Assist the Customer Service Supervisor in reviewing customer and internal processes and recommending improvements to maximize efficiency.
• Identify root causes of shipment holds and work directly with customers to correct issues at the source and reduce holds.
• Work with the CSR Holds team and Operations team to ensure proper and expedited resolution of customer holds.
• Collaborate with Operations, Customer Service, Loss Prevention, and other business areas to identify root causes, streamline processes, and improve holds resolution times.
• Support the Customer Service Supervisor in addressing and resolving escalated customer and operations issues.
• Ensure consistency and adherence to established policies, procedures, quality standards, and interpretations of new or changing policies.
• Provide training and guidance to Operations staff on holds, damages, and returns.
• Assist the Customer Service Supervisor with ensuring Customer Holds Standard Operating Procedure (SOP) compliance in all distribution centers.
• Foster cooperation between Customer Service and Operations to ensure customer packages are processed accurately and on time.
• Work with CRM and Customer Service teams to address and resolve customer issues efficiently.
• Perform other related duties as assigned by leadership.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical Illness, Accident, and Hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off/leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Education Level: High school or GED